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Shipping

Jekin Ugao greeting cards

Shipping (International)

 

Processing Times:

I aim to dispatch all orders within 1-3 working days, but please allow up to 5 days for me to prepare your order. I will email you as soon as your order is shipped.

 

Shipping:

Prints are shipped via Standard International Air Mail. Please be advised that Standard AirMail is not tracked. 

 

If you prefer Tracked or Express shipping options, please contact me before purchase and I will upgrade your shipping cost.

 

Delivery Times:

Most international deliveries arrive within 7-14 days from dispatch, but can occasionally be delayed by bank holidays, customs, or the local post service once they reach the country. Please take note of this when you place an order and allow up to 4 weeks from dispatch for international shipping. 

 

Please note: 

Buyers are responsible for any customs duties, import taxes or other fees that may apply.

 

Returns:

If for any reason you wish to return your order, please contact me within 14 days of receiving the item. Items must be returned in a saleable condition within 14 days of notifying me of the return. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

 

It is rare for orders to be damaged in transit, but if there is any damage to your print, please contact me with pictures of the damage as soon as possible, and I will be happy to provide a replacement at no cost to you. 

 

I would like you to be satisfied with your purchase, so please Contact me if you have any questions!

 

Order delays during Covid-19

 

We are continuing to accept orders and trying to process them as quickly as possible, but due to the global distancing measures delivery times may take longer than usual. 

 

Jekin Ugao works with a printing partner who is operating under safe measures, so production times can vary and as a result, we may ship orders later than anticipated.

 

Additionally, deliveries to your area may also be affected. We encourage you to check with your local shipping authorities for any updates on their operations and potential delivery delays.

 

We wish you to stay safe and thank you for all your support while we weather the storm!